How To Contact Us

Marinedirect
John Bridger Marine
The Boat Shed
John Browning way
Haven Banks
Exeter EX2 8DD
P: 01392 250970
E: bridgermarine@btconnect.com

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Shipping & Returns
Privacy & Cookie Policy
Terms & Conditions
Contact Us

GDPR and Information

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Store GDPR and Information

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Contact US

You can contact us using the information below or you can use the contact us link at bottom of website

How To Contact Us

Marinedirect
John Bridger Marine
The Boat Shed
John Browning way
Haven Banks
Exeter EX2 8DD
P: 01392 250970
E: bridgermarine@btconnect.com

GDPR Privacy Policy

At Marinedirect we understand that we have a responsibility to protect and respect your privacy and look after your personal data.
This Privacy Notice, inclusive of our General Terms of Service, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.
GDPR Data Protection law will take effect on 25 May 2018
This Privacy Notice sets out your rights under the new laws.

Who are we?
Marinedirect is a online business providing Marine products, our a registered office at, John Bridger Marine, The Boat Shed, John Browning Way, Haven Banks, Exeter EX2 8DD.

How the law protects you the customer
Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

How do we collect personal data from you?
We receive information about you from you when,
1) You use our website
2) Complete forms on our website
3) If you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product.
4) Additionally we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.
5) If you provide us with personal data about a third party (for example when ordering for someone else on their behalf or having it delivered to some one else), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

What type of data do we collect from you?
The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.
Please be aware that any video, image, or other content emailed or otherwise made available by you to us, which is not required to process your order whether published content or not, is not subject to our Privacy Notice.

How do we use your data?
We use information about you in the following ways:
    • To process orders that you have submitted to us;
    • To provide you with products and services;
    • To comply with our contractual obligations we have with you;
    • To help us identify you and any accounts you hold with us;
    • To enable us to review, develop and improve our website and services;
    • To provide customer care, including responding to your requests if you contact us with a query;
    • To administer accounts, process payments and keep track of billing and payments;
    • To detect fraud and to make sure what you have told us is correct;

Retention periods
We will keep your personal data for the duration of the period you are a customer of Marinedirect. We shall retain your data only for as long as necessary in accordance with applicable laws.
On the closure of your account, we may keep your data for up to 7 years after you have canceled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

Who has access to your personal data?
Here is a list of all the ways that we may use your personal data and how we share the information with third parties.
Marinedirect
We process your data for administration, billing, support and the provision of services.

Third Parties
For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.
We may pass your personal data to third parties for the provision of services on our behalf (for example processing your payment or drop shipping). However, we will only ever share information about you that is necessary to provide the service.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Marinedirect, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your rights
In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling our contractual obligations to you regarding any orders still outstanding. It may also mean that we shall be unable to provide our services or process the cancellation of any existing service or order.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our Privacy Notice shall be made clear to you at the point of collection of your personal data.
You can view, edit or delete your personal data through the Marinedirect account.
You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our products and services, you will have the choice not to choose these by ticking the relevant boxes situated on the pages either at sign up or in your control panel.
We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time within your Marinedirect account or by contacting us.

Accessing and updating your data
You can maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date. You can do this by updating your personal details within your marinedirect account.
You have the right to access the information we hold about you. Please email your requests to bridgermarine@btconnect.com so that we can obtain this information for you.

Use of cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you are not sure whether you need or not it is usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: bridgermarine@btconnect.com

Links to other sites
Marinedirectmay provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Where we store your personal data
We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.
All information you provide to us is stored on our secured servers within the EEA. Your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.
As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Any sensitive data (payment details for example) are encrypted and protected.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Liability
We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions

Data Breaches
In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary
.
Contact us
Please e-mail any questions or comments you have about privacy to us at bridgermarine@btconnect.com
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
https://ico.org.uk/concerns/
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

Terms and Conditions

All goods offered are , subject to availability of stock. We will reserve the right to refuse to sell these goods depending on unusual circumstances You will be notified of any change of prices, before the order is processed We will reserve the right to change specification of products without notice. All detail, sizes, and measurements are approximate. Marine direct and their employees, will not be held responsible for any inconvenience, and consequential problems, caused due to time delays on goods ordered. Any cancellations of orders must be made with 12 hours of the original order by email or by phone the next day. Time scale is due to the speed that orders are processed by computer. All goods purchased should be used as intended and in accordance with the manufacturers intended use and instructions supplied. No product supplied by us to a business customer shall carry any warranty or condition of sale, express or implied, as to quality, or as to fitness for any particular purpose unless the customer, when he orders that product, sufficiently explains the purpose for which it is required and makes it clear that he is relying on our skill and judgement.business users will have commercial warranty set out by manufacturers. In no event do we accept liability to a business customer for consequential damage beyond replacement of any faulty or unsuitable product supplied. All products will be sold fit for the purpose that they have been designed, built, and intended for use as. All property will remain the property of marine direct until full payments have been made. The seller Marine Direct, and their employees, will not be held responsible for any injury and or death as a result of use of our products. Please read and follow any safety guidelines set out by manufacturer. Please follow all guidelines with regard to use and maintenance of the products you purchase, set out in the details supplied with the product, and set out in this website, for your own benefit and continued reliability of the product. Especially with regard to motors/boats/trailers/pwc. We do advise that you insure all products you buy and use, to cover yourselves against loss, damage, and third party liability,(especially on boats with motors, and pwc). When you have read these terms and wish to continue, you will be asked to agree to accept those terms before proceeding with an order. These will apply to all transactions. Your statutory rights will not be affected.

Data protection
We will not pass your details on to any other Company or organisation, except those directly involved in the delivery and supply of your order.

Pricing
Our prices are fully inclusive of Uk VAT (is inclusive at 20%)

Guarantee
All products are covered by makers warranty If the product fails or is faulty within the warranty period, we will repair it free of charge ,if it is sent to us ,or within the uk dealer network within 21 days. Makers warranty applies as all goods are officially imported to the uk by official dealerships (ie no grey imports) This does not affect your statutory rights.

Returns All goods which you are going to return must be done with prior approval in writing. Also any refunds will only be made with prior arrangement. Any goods sent back must be sent with some form of receipt/registration for delivery. If for any reason a product fails to meet your expectations, return it to us within 7 days for a card refund. All goods should be retuned in the original packing, in perfect unused condition. Refunds will not be accepted after this point, unless goods are faulty and returned to us at your cost for evaluation of the problem, to dealt within a reasonable time scale. Any damage on the parcels should be reported to the delivery driver when goods are signed for. Any problems with a consignment should be notified to us within 24 hrs. Sale of flares/knives/powerful performance motor driven products to persons over the age of 18

Delivery
We will dispatch every thing from our uk depot. All orders should arrive to you within 10 days (except large motors, boats, pwc and trailers) All orders will be confirmed, and any stock problems or points to discuss about deliveries will be Communicated to you as soon as possible. We will quote you for delivery to the islands and highlands of the UK Marine direct will only be dealing with the uk for the time being, so we can specialise in this service. All delivery dates given will be done so in good faith, and is not guaranteed, and could be subject to outside influences, beyond our control.

Large items delivery.
Boats and outboards will be termed as special order and if returned within 7 days for refund, in new, boxed condition. These purchases will attract a 15% handling charge due to costs involved in preparing and sending these products. Please email us as soon as possible if you wish to return these bits.
Payment is taken via a secure credit card line for you peace of mind.
All orders will be confirmed by email and large delvieries will be discussed with the customer to ensure suitable handling logisics. Once ordered you will be given an order reference number and a customer service telephone number.

Damaged goods and packaging If your goods are clearly damaged upon arrival please return them and sign carriers docket accordingly. If the packaging is damaged please do the same. If the goods are damaged inside the package, please notify us with 24hrs of receipt of the goods either by email or phone the customer services telephone number which is on your receipt.

Telephone numbers/deliveries
Your order cannot be processed unless you give the telephone number of the card holders address and the delivery address telephone number if different from above.Land line only please, however mobile phones will be useful but not acceptable as the only telephone contact.

Special orders
If the product is labelled as a special order, this means it is usually a larger and more expensive product which sometimes will take longer to come (ie 2-4 wks and you will be notified of this).We also levy handling charges on returned unwanted orders due to the cost of delivery and preparation.Sometimes the goods are made specially to order. Temporarily out of stock Due to demand for this product we have put a hold on orders and this will be reintroduced at a later date when stocks are plentifull.

FAQs
All the details we give in the faqs and guides are approximate and are there to help you with your choices, Please doulble check any info that is to be relied upon . The huge range we offer is all that is available on line at present. We will be constanly expanding the range to meet customers demands. We are therefore unable to supply details and prices on any other products.

Customer service pledge
We will endeavour to treat our customers as we would like to be treated. We will try to make things as easy as possible for you to buy and want to come back to us time after time. When your order has been received, we will confirm stock and delivery date within approximately 24 hrs All orders will be given a order number for all reference and correspondance and the telephone number for customer services. marinedirect.co.uk is the uk division of marinedirect, a dedicated interactive website company. whose management have wide experiance of the trade and the products we are offering. Fast easy secure and competetive , we aim to give you the customer the information you need and the service and price you like, and make the whole process as easy as possible to buy.
The site will expand the range and endeavour to be the leading site to offer marine equipment. Please note we only offer the products on the site. All products are sent from a uk depot and all are officially covered by uk warranties. Once you have placed an order you will be given a customer care hot line for dealing with any problems with your order, and an order reference number. Any emails will be responded to, as soon as possible. available 24 hrs a day.Please quote order ref no on all correspondance.and include tel numbers, to be able to contact you day or evening. For your security, We ask you for a few security questions on the order form this is to be doubly sure that their is no credit card fraud ,and to protect you the email of card details is safe. All this is done to ensure you are happy,and you feel the whole process is painless, conveinient and you wish to continue to place your business with us.Thank you.

Shipping & Returns

Returns
All goods which you are going to return must be done with prior approval in writing. Also any refunds will only be made with prior arrangement. Any goods sent back must be sent with some form of receipt/registration for delivery. If for any reason a product fails to meet your expectations, return it to us within 7 days for a card refund. All goods should be retuned in the original packing, in perfect unused condition. Refunds will not be accepted after this point, unless goods are faulty and returned to us at your cost for evaluation of the problem, to dealt within a reasonable time scale. Any damage on the parcels should be reported to the delivery driver when goods are signed for. Any problems with a consignment should be notified to us within 24 hrs. Sale of flares/knives/powerful performance motor driven products to persons over the age of 18

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