Terms of Trading
All goods offered are , subject to availability of stock.
We will reserve the right to refuse to sell these goods depending on unusual circumstances
You will be notified of any change of prices, before the order is processed
We will reserve the right to change specification of products without notice.
All detail, sizes, and measurements are approximate.
Marine direct and their employees, will not be held responsible for any inconvenience, and consequential problems, caused due to time delays on goods ordered.
Any cancellations of orders must be made with 12 hours of the original order by email or by phone the next day. Time scale is due to the speed that orders are processed by computer.
All goods purchased should be used as intended and in accordance with the manufacturers intended use and instructions supplied.
No product supplied by us to a business customer shall carry any warranty or condition of sale, express or implied, as to quality, or as to fitness for any particular purpose unless the customer, when he orders that product, sufficiently explains the purpose for which it is required and makes it clear that he is relying on our skill and judgement.business users will have commercial warranty set out by manufacturers.
In no event do we accept liability to a business customer for consequential damage beyond replacement of any faulty or unsuitable product supplied.
All products will be sold fit for the purpose that they have been designed, built, and intended for use as.
All property will remain the property of marine direct until full payments have been made.
The seller Marine Direct, and their employees, will not be held responsible for any injury and or death as a result of use of our products. Please read and follow any safety guidelines set out by manufacturer.
Please follow all guidelines with regard to use and maintenance of the products you purchase, set out in the details supplied with the product, and set out in this website, for your own benefit and continued reliability of the product. Especially with regard to motors/boats/trailers/pwc.
We do advise that you insure all products you buy and use, to cover yourselves against loss, damage, and third party liability,(especially on boats with motors, and pwc).
When you have read these terms and wish to continue, you will be asked to agree to accept those terms before proceeding with an order. These will apply to all transactions. Your statutory rights will not be affected.
We will not pass your details on to any other Company or organisation, except those directly involved in the delivery and supply of your order.
Our prices are fully inclusive of Uk VAT (is inclusive at 17.5%)
All products are covered by makers warranty
If the product fails or is faulty within the warranty period, we will repair it free of charge ,if it is sent to us ,or within the uk dealer network within 21 days.
Makers warranty applies as all goods are officially imported to the uk by official dealerships (ie no grey imports)
This does not affect your statutory rights.
Returns All goods which you are going to return must be done with prior approval in writing. Also any refunds will only be made with prior arrangement.
Any goods sent back must be sent with some form of receipt/registration for delivery. If for any reason a product fails to meet your expectations, return it to us within 7 days for a card refund. All goods should be retuned in the original packing, in perfect unused condition.
Refunds will not be accepted after this point, unless goods are faulty and returned to us at your cost for evaluation of the problem, to dealt within a reasonable time scale.
Any damage on the parcels should be reported to the delivery driver when goods are signed for. Any problems with a consignment should be notified to us within 24 hrs.
Sale of flares/knives/powerful performance motor driven products to persons over the age of 18
We will dispatch every thing from our uk depot.
All orders should arrive to you within 10 days (except large motors, boats, pwc and trailers)
All orders will be confirmed, and any stock problems or points to discuss about deliveries will be Communicated to you as soon as possible.
We will quote you for delivery to the islands and highlands of the UK Marine direct will only be dealing with the uk for the time being, so we can specialise in this service.
All delivery dates given will be done so in good faith, and is not guaranteed, and could be subject to outside influences, beyond our control.
Large items delivery.
Boats and outboards will be termed as special order and if returned within 7 days for refund, in new, boxed condition. These purchases will attract a 15% handling charge due to costs involved in preparing and sending these products. Please email us as soon as possible if you wish to return these bits.
Payment is taken via a secure credit card line for you peace of mind.
All orders will be confirmed by email and large delvieries will be discussed with the customer to ensure suitable handling logisics. Once ordered you will be given an order reference number and a customer service telephone number.
Damaged goods and packaging If your goods are clearly damaged upon arrival please return them and sign carriers docket accordingly.
If the packaging is damaged please do the same.
If the goods are damaged inside the package, please notify us with 24hrs of receipt of the goods either by email or phone the customer services telephone number which is on your receipt.
Your order cannot be processed unless you give the telephone number of the card holders address and the delivery address telephone number if different from above.Land line only please, however mobile phones will be useful but not acceptable as the only telephone contact.
If the product is labelled as a special order, this means it is usually a larger and more expensive product which sometimes will take longer to come (ie 2-4 wks and you will be notified of this).We also levy handling charges on returned unwanted orders due to the cost of delivery and preparation.Sometimes the goods are made specially to order. Temporarily out of stock Due to demand for this product we have put a hold on orders and this will be reintroduced at a later date when stocks are plentifull. Special Offers Examples of offers ie
If you buy 3 lifejackets (ie 3 separate purchases) totalling over £100 you will get 1 free t-shirt, 1 rya lightstick kit (3 glow sticks, red, green and white. Emergency back-up lighting).
If you buy 1 gps set you will get 1 free t-shirt.
All the details we give in the faqs and guides are approximate and are there to help you with your choices, Please doulble check any info that is to be relied upon .
The huge range we offer is all that is available on line at present. We will be constanly expanding the range to meet customers demands. We are therefore unable to supply details and prices on any other products.
Customer service pledge
We will endeavour to treat our customers as we would like to be treated. We will try to make things as easy as possible for you to buy and want to come back to us time after time.
When your order has been received, we will confirm stock and delivery date within approximately 24 hrs
All orders will be given a order number for all reference and correspondance and the telephone number for customer services. marinedirect.co.uk is the uk division of marinedirect, a dedicated interactive website company. whose management have wide experiance of the trade and the products we are offering.
Fast easy secure and competetive , we aim to give you the customer the information you need and the service and price you like, and make the whole process as easy as possible to buy.
The site will expand the range and endeavour to be the leading site to offer marine equipment.
Please note we only offer the products on the site. All products are sent from a uk depot and all are officially covered by uk warranties.
Once you have placed an order you will be given a customer care hot line for dealing with any problems with your order, and an order reference number.
Any emails will be responded to, as soon as possible. available 24 hrs a day.Please quote order ref no on all correspondance.and include tel numbers, to be able to contact you day or evening.
For your security, We ask you for a few security questions on the order form this is to be doubly sure that their is no credit card fraud ,and to protect you the email of card details is safe.
All this is done to ensure you are happy,and you feel the whole process is painless, conveinient and you wish to continue to place your business with us.Thank you.
No Hidden Extras
Marine direct include delivery costs to the uk mainland and uk vat (17.5%) is all inclusive in the prices offered on srceen and therefore there are no catches or hidden extras.
If you phone or fax your order through to our shop, orders, under £100, we will/or may, charge a £5 handling charge for restocking from our website department, due to different stock holding and levels of buying. You will be told. Thus encouraging customers to use the automated service on line. If you fax us please remember to give fax number and land line telephone number, and payment details.Thank you.
Our shop prices and stock,( for reasons mentioned above) will differ from the website from time to time , so glady phone us to confirm deals especially on major purchases of motors or boats. Sometimes the website can not be updated quite as soon as neccessary, to reflect some special offers, new products, savings you can make and package deals available. You can order, reserve and collect at our shop in Exeter if you wish. Our shop does have massive stocks of lots more items , Ribs ,dinghies , trailers, and antifouling , ie lots of products which are obviously unable to be sent , mail order.